Author Box
Articles Categories
All Categories
Articles Resources

Workplace Communication: 4 Magic Words That Can Instantly Diffuse Any Argument

April 24, 2012 | Comments: 0 | Views: 214

Is communication at your workplace full of conflict? Dealing with angry, critical or argumentative people can be stressful, but it is easy when you know the secret to transforming conflict into cooperation. However, it's very frustrating to try to do that when the difficult people just don't want to hear you.

Do you think, "If only they would listen...then they would understand my side..and then of course agree with me, right?"

"Maybe if I raised my voice a little more, they would hear me."

How is that working for you?

Unfortunately, it's like trying to put a fire out by throwing gasoline on it. Most employees will dig in their heels and defend their position even harder. It creates an ugly cycle. Eventually, a stressful workplace atmosphere is created where no one is speaking to each other and nothing gets done. Worst case scenario: you lose valuable employees, time, and money.

So what do you do?

Well, you could throw up your hands and conclude that it's an impossible situation, fire everyone, scratch the whole project, and move to Tahiti....

Or, you can say four magic words that won't cost you anything. Are you ready? The four words are...

"You might be right."

You are probably thinking: "Huh? How am I supposed to win an argument telling the other person he or she might be right?"

Well, it's not about winning - it's about being productive and getting results. Nothing gets done if employees won't cooperate with each other and neither cooperation nor compromise is very likely if everyone is arguing.

You will be amazed how quickly anger evaporates when you use the magic words - "You might be right."

Why do they work?

Because, these words let people know that you are listening to them. It shows respect for them without diminishing your own stance. What does that cost you? You have nothing to lose and everything to gain.

These four magic words let people know that you are not just trying to win an argument. You are ready to listen to their side and acknowledge that they may have a valid point.

The result.

You immediately diffuse the situation, and it leads the other person to be more cooperative and understanding. In fact, there is now a better chance that the angry person will be more open to hearing your side and your ideas.

Saying "You might be right" is a simple and effective way to turn a difficult situation into a more positive one. It only requires taking a step back from the situation, and the willingness to listen and see things from a different point of view. What's more...don't be surprised if listening to someone is all it takes to get that person to listen to you.

Diffusing arguments among employees and transforming conflict into cooperation is an essential communication skill for workplace leaders. It is essential for supervisors and managers to have the ability to listen and build understanding even when dealing with difficult people. Using these four magic words will make you a workplace leader that your employees will respect and appreciate.

Q. How effective are you as a workplace leader?

Find out by taking our free leadership quiz. It will reveal how you are doing in several essential workplace leadership skills. It will also help you improve employee motivation, attitudes, skills, and productivity.

Get instant access to your free Leadership Quiz at:

How happy are your employees? Find out with our free Employee Morale Assessment. I also invite you to get this useful tool at:

Copyright: Written by Harriet Meyerson, president of The Confidence Center. You may print this article in your newsletter, magazine, or web site as long as you include the resource information.

Source: EzineArticles
Was this Helpful ?

Rate this Article

Article Tags:

Workplace Communication


Communication Skills


Leadership Skills


Supervisor Training


Difficult People

In India, employment opportunities are set to grow by a good margin in the coming year, a phase which was started in the turn of the second decade of the 21st century. organisation, candidates with

By: Sarkariexam l Business > Careers Employment l April 01, 2013 lViews: 11709

Sometimes it is amazing to see that certain jobs can precipitate huge turnouts in the recruitment drives. It is as if thousands of people were waiting for the vacancy advertisements and the moment

By: Sarkariexam l Business > Careers Employment l December 30, 2012 lViews: 690

In recent times, jobs in healthcare segments have grown tremendously. It is anticipated that this growth curve will continue for the times to come. Various factors are responsible for this

By: Sarkariexam l Business > Career Advice l December 27, 2012 lViews: 449

Are you in a dilemma whether to choose web based CRM or not? If yes, don’t worry. You aren’t the sole person having this doubt.There are numerous firms trying to make out whether investing in a

By: Reneta Vasileva l Business > Customer Service l December 23, 2012 lViews: 409

If you think about it you will realize the fact that each business has its own set of risks that are involved in it.The trade secrets that you have and the information related to the business is what

By: brumbrum1 l Business > Risk Management l December 23, 2012 lViews: 263

As the time is changing, concierge management services are now growing despite the slowing economies of the world. The main reason of it is the need that is highly specific to the people who like to

By: willsmith10 l Business > Management l December 23, 2012 lViews: 334

If you run a business and you want to try and encourage your employees to pay more mind to their health and fitness there are many routes that you could go down. A lot of the time, those working in

By: Alan Trotterl Business > Workplace Communicationl October 25, 2012 lViews: 203

Effective staff communications are based on the quality of the questions you ask: not the answers you get. You'll only get useful answers when you ask good questions. Here are some questions that you

By: Leon Noonel Business > Workplace Communicationl June 14, 2012 lViews: 173

The workplace is your second home. In fact, some of you probably spend more time at work than you do at home. You are indeed fortunate if you have the opportunity to work in a job which you find

By: Myron Curryl Business > Workplace Communicationl June 14, 2012 lViews: 235

As the manager of a bank or other financial institution, you relay on strong communication and computers to keep information secure and transactions and other operations simple. Even a small-town

By: Kathryn Livelyl Business > Workplace Communicationl June 13, 2012 lViews: 220

Choosing positive words is an an important aspect of effective workplace communication. While great communication skills are essential for leaders, they are also necessary for employees. Read this

By: Harriet Meyersonl Business > Workplace Communicationl June 12, 2012 lViews: 189

Communication is important - it's actually vital to the operation of any good business, which is why various improvements have been made in this regard for a long time now. If you want to ensure that

By: Jesse M Nathaniell Business > Workplace Communicationl June 11, 2012 lViews: 221

Choosing positive words is an an important aspect of effective workplace communication. While great communication skills are essential for leaders, they are also necessary for employees. Read this

By: Harriet Meyersonl Business > Workplace Communicationl June 12, 2012 lViews: 189

Effective workplace communication training must include active listening. Costly mistakes, poor service, and wasted time are results of inattentive listening. Effective listening skills can help to

By: Harriet Meyersonl Business > Workplace Communicationl May 29, 2012 lViews: 528

Are you a supervisor or manager of employees who have customer service jobs? In these times, it's more important than ever to promote customer loyalty. The very best way to do that is to provide

By: Harriet Meyersonl Business > Customer Servicel April 19, 2012 lViews: 166

Social networking has given the world instant communication. Customer's experiences with your company are easily shared with friends and possibly even thousands of others. People will share their bad

By: Harriet Meyersonl Business > Customer Servicel April 18, 2012 lViews: 169

Did you know that most people are listening to their own thoughts rather than to what you are saying to them. Your message may have been acknowledged, but you probably still felt ignored,

By: Harriet Meyersonl Business > Workplace Communicationl April 18, 2012 lViews: 306

These days, almost every workplace has cultural diversity. Diversity can cause friction unless you make an effort to foster understanding, acceptance and friendships. There's an easy way to get your

By: Harriet Meyersonl Business > Workplace Communicationl April 17, 2012 lViews: 186

Discuss this Article

comments powered by Disqus