Author Box
Articles Categories
All Categories
Articles Resources

The Advantages of VoIP Systems: How Does VoIP Benefit Companies?

April 18, 2012 | Comments: 0 | Views: 128

Voice over Internet Protocol (VoIP) refers to technology that allows the conversion of the analogue audio signal of a phone call into digital data that can be transported over internet protocol networks. This is an alternative to traditional telecommunication where calls are delivered over phone lines connected to a public switched telephone network (PTSN). In recent years, more and more businesses have been making the switch to VoIP because of the advantages it offers. But exactly how does VoIP benefit companies?

The single greatest advantage of VoIP is its low cost, in everything from its installation to its use and maintenance. Unlike traditional phone systems, it requires no specialized equipment, such as that used for private branch exchange (PBX), for its installation: the most basic set-ups only need a voice gateway connected to a router and IP-ready communication devices. Making calls using VoIP technology allows companies to avoid per-call costs and long-distance charges, as the information travels over a broadband internet connection rather than phone lines.

Also, the system routes only the necessary data (like the words in a phone conversation, and not the pauses between them) along the least congested pathways. Multiple calls can be made at the same time over just one broadband connection, and data other than voice calls can be sent over the same system. This renders telecommunication with VoIP highly efficient, allowing for increased productivity at lower cost.

Many functions that aren't available on phone lines, or otherwise come at extra cost, are matter-of-course with VoIP. These include electronic messaging, call forwarding, and voice and video conferencing. Many VoIP providers let companies pick and choose which of these services to install, so that they don't end up paying for functions that they won't use.

As said, VoIP systems need only commodity hardware, such as PCs, to run, and these, unlike the equipment of PBX systems, can easily be configured and troubleshot without having to rely on IT support. The simple interfaces of VoIP devices let users make the changes they need quickly and with no fuss, and open-source VoIP software allows for a great degree of flexibility, enabling companies to adapt the system to fit their needs.

Any internet connection can be used to access a company's VoIP system. This greatly increases workforce mobility: employees need only a single communication device and internet access to check their voicemail, email, company data, or to place calls at any time, be they in transit, abroad, or at home.

Another significant benefit of VoIP for companies is that it allows the integration of several kinds of communication media - voice calls, fax, emails, and even PSTN landlines to name a few - into one system. This is known as unified communications. One of the most common ways to use unified communications is to integrate the phones with customer relationship management software, allowing the system to automatically retrieve customer data from an incoming call, thus placing all the information necessary to provide good service at the answering agent's fingertips.

Jeff G Foster is a freelance writer for VoIPDeals.co.za and loves writing about VoIP products and information.

Source: EzineArticles
Was this Helpful ?

 
0
 
0
 
Rate this Article
 vote(s)
Feedback
Print
Re-Publish

Article Tags:

Voip Benefit Companies

,

Voip Benefit

,

Voip Systems

,

Protocol Voip

After the classic Legend and after the modification, HTC now has launched HTC One V in the market. This is simply one of the most desirable looking phones available at any price.The HTC One V comes

By: Wilson Roy l Communications > Mobile Cell Phone l November 24, 2012 lViews: 251

Nowadays, there has been a number of smartphones released from a number of manufacturers which share a lot of features in common. LG cell phones represent cutting-edge technology that brings the

By: Wilson Roy l Communications > Mobile Cell Phone l November 11, 2012 lViews: 246

RIM stands for Research in Motion and this firm has truly been proving its name. One can see the evolution the blackberry brand has undergone and the new phones are simply a proof of all this. Now

By: jacke adoms adoms l Communications > Mobile Cell Phone l October 30, 2012 lViews: 327

Nokia phones have made their impact in the mobile phone industry all over. They have something to do with every market. Now even the online markets are getting their top notch products and the whole

By: Olivia Slater l Communications > Mobile Cell Phone l October 26, 2012 lViews: 328

Each phone in the market has its special characteristics that it likes to boast about. The Blackberry brand from the RIM is one of the world’s leading business phones and with each model being

By: jacke adoms adoms l Communications > Mobile Cell Phone l October 18, 2012 lViews: 291

In fact, an information and communications technology explosion is taking place and the entire human society is becoming increasingly dependent on the internet and hi-tech phone systems. This

By: Jmsallen l Communications > VOIP l July 17, 2012 lViews: 376

In fact, an information and communications technology explosion is taking place and the entire human society is becoming increasingly dependent on the internet and hi-tech phone systems. This

By: Jmsallenl Communications > VOIPl July 17, 2012 lViews: 376

A toll free number can be an effective marketing tool whatever the size or scale of your business. Having a toll free number lends your business a corporate image and greater credibility.

By: Jmsallenl Communications > VOIPl July 17, 2012 lViews: 259

Many people are surprised when they hear about how cheap VoIP calls are. In reality, it's a very simple explanation. The best part is that VoIP calls will become even cheaper as time goes by.

By: Bhagwad Parkl Communications > VOIPl July 12, 2012 lViews: 193

As an Internet-based application, VoIP is intimately dependent upon a reliable and inexpensive broadband connection. Unfortunately, vested interests are against the widespread proliferation of this

By: Bhagwad Parkl Communications > VOIPl July 05, 2012 lViews: 174

Considering transitioning to VoIP? Here are some questions to ask before selecting the right carrier.

By: Joan A Russelll Communications > VOIPl June 30, 2012 lViews: 132

Hosted predictive dialer or hosted predictive dialing services are the dedicated servers offered by some of the specialized companies, which acts as a predictive dialer system, but through web

By: Jose Mathewl Communications > VOIPl June 30, 2012 lViews: 153

Every business owner wants to know how to reduce cost and maximize profits. Because one of the business aspects that can entail high costs is communication, many business owners are turning to Voice

By: Jeff G Fosterl Communications > VOIPl April 24, 2012 lViews: 102

There are a lot of misconceptions about VoIP and here are 5 VoIP Myths Busted. This will clear any misconceptions that you may have about VoIP.

By: Jeff G Fosterl Communications > VOIPl April 23, 2012 lViews: 129

For one to fully understand the Voice Over Internet Protocol technology here is a glossary of VoIP-related terms. Analog Telephone: The traditional telephone that transmits audio data through a

By: Jeff G Fosterl Communications > VOIPl April 20, 2012 lViews: 106

A private branch exchange (PBX) is a private telephone system that switches calls between user extensions on local lines while connecting all of these to the outside public switched telephone network

By: Jeff G Fosterl Communications > VOIPl April 19, 2012 lViews: 107

If you've heard about Voice over Internet Protocol (VoIP) systems, you'll probably know how they cut the cost of phone calls to any number of locations in the world while allowing features that

By: Jeff G Fosterl Communications > VOIPl April 17, 2012 lViews: 159

Traditional phone lines are getting old; and now, there are more than ten reasons to switch to VoIP. Instead of going through all the trouble of applying and waiting for you to acquire a landline,

By: Jeff G Fosterl Communications > VOIPl April 17, 2012 lViews: 99

Discuss this Article

comments powered by Disqus