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Roping in A Wholesale VoIP Provider

February 24, 2012 | Comments: 0 | Views: 139

Collaborating with a wholesale provider will enable you to provide advanced VoIP service features to your clients. However, you need to make sure that the wholesaler you are working with is providing reliable services. With their support, you'll be able to take up varied services for your clients.

If you wish to be a successful VoIP retailer, you need to collaborate with a wholesale provider that offers value added VoIP services. Only when you are working with a Tier 1 provider, you can ensure the quality of the VoIP operations. You need to make sure that the ASR, ACD, SIP and PDD, the essential components in the communication, are working perfectly.

It is the SIP (Session Initiation Protocol) Termination that helps the end clients to make phone calls to the other users. Riding on the technology, retailers can provide the clientele features such as call splitting, caller ID, voice mail, call waiting, call forwarding, video and audio conferencing, instant messaging, streaming media, online games, etc.

Companies have switched to VoIP telephony for several reasons, the foremost being that it reduces the telephony costs. Session Initial Protocol can split an incoming call making it possible to be rung on a few extensions at the same time. The technology does away with the hardware and maintenance cost along with the needs of a separate PSTN.

With VoIP technology, users can use DID numbers which are ideal for multi-national business organizations. They can receive international phone calls while they are charged locally for it. The technology has hugely benefitted call centers as they are now able to function globally while keeping down the costs.

VoIP can integrate with other applications as it runs on a server working on a data network. For instance, the phones are connected to Customer Relationship Management (CRM) applications. The technology can also be used to put "click here to talk to a representative" button on a client's web page. It can be used by the clients for easily interacting with the business.

Deploying unified communications approach, the VoIP technology can streamline with communication media, enabling the usage of cell phones in a voice over wireless LAN mode.

Security concerns are essentially the part of any mode of communication. When it comes to VoIP, it is all about the network identity and subscriber. Identification is important as there is no central control in the cyberspace. The two basic questions that are resolved are - 1) Can the subscriber trust the network? 2) Can the network trust the subscriber? The system uses mutual authentication mechanism for addressing the issue.

VoIP termination services have increasingly found favor with businesses who are now preferring it over the conventional PSTN providers. VoIP enabled system offers carrier-class quality, functionality, scalability, reliability and security. As digital packets are used to send the voice, the quality is maintained over long distances. Every time the voice needs to be transmitted, the process converts analog signals into digital IP packets. Once they reach the destination, the packets are reconverted back into analog signals, enabling the communication.

The quality of a VoIP network more or less depends on the wholesale operator behind the scenes. Top rated VoIP providers will ensure flawless data exchange and non-interrupted service availability in the network.

The author of this article works with Breezecom, one of the leading VoIP providers in the Indian subcontinent and the Middle East.

Source: EzineArticles
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