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Choosing VoIP Business Systems: What to Look for in a VoIP Service Provider?

April 13, 2012 | Comments: 0 | Views: 107

If you are considering switching your business over to voice over internet protocol (VoIP), you've probably already started looking at different providers - a difficult endeavor to say the least. In the last few years, many, many VoIP service providers have emerged in the industry; if you've never had VoIP solutions before, you might not know what to look for in a VoIP service provider. In this article we will go over questions to ask when looking for a VoIP business systems provider.

1. How do the VoIP service provider's rates compare to your company's needs?

Although most VoIP business systems offer overall cheaper rates than conventional telephone companies, it's important to look at the call rates a VoIP provider charges and how these rates pertain to your company's phone usage. Don't just look at their local rates, but whether they charge by the minute or charge a flat monthly rate too. Additionally, VoIP rates often vary among providers according to call destinations, so if you have a lot of business partners in Europe, you probably shouldn't go with a provider that advertises their call rates to India as the cheapest in the market.

2. Does the quality of the VoIP service meet your company's standards?

Paying dirt cheap rates won't do you much good if you're getting poor voice quality - especially if you have a business that relies on customer service over the phone. When choosing a provider, ensure that you will receive optimal voice quality on calls, even if you need to pay a bit extra. Even if you'll only be using the phone for staff to staff communication, there's nothing more frustrating than not being able to speak with someone about the business at hand, so always check for VoIP quality.

3. Do they offer hosted PBX or will your PBX system work with their services?

One of the most important elements in IP telephony will be your PBX system. Generally, if your company has fewer than 50 employees, limited IT staff, remote workers, or satellite offices, a hosted VoIP PBX solution is the best choice. Hosted PBX eliminates the need for your business to manage the phones and offers the lowest upfront costs with a fixed monthly telecom expense. If you already have a PBX system, make sure it will work with their services before signing up.

4. Is the VoIP service provider functional and reliable?

The VoIP industry is booming and there are new VoIP service providers constantly popping up all over the world. To break into the industry these new VoIP service providers might promise to be the cheapest and most reliable VoIP service with the best voice quality. But in the very same way that these VoIP providers appear, they can very easily disappear, too. The last thing you want is for your business is to end up without the ability to make or receive phone calls, so always research a company before signing up for their VoIP services. How long have they been in the industry? Do they have a reputation for providing quality service? Do they have any sort of reputation at all? Find these things out, and you will ensure your VoIP service provider is a keeper!

Xtelesis VoIP service providers are an integrator of VoIP business systems and communications and specializes in providing voice and data solutions for businesses. They provide VoIP solutions such as HD video conferencing, IP telephony, hosted PBX and mobility services and products. Xtelesis provides clients with the right products and services for communication solutions that work with their network

Source: EzineArticles
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