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What Is the Purpose of Defect Management?

April 16, 2012 | Comments: 0 | Views: 105

Defect management involves following the progress of problem resolution within a project or product. It occurs during all phases of creation and long after completion or release. Prevention is one of the main goals of solid management practices. The right tools allow complications to be identified early before they grow into something more time consuming or costly. Monitoring provides the insight businesses can use to avoid future problems of the same nature. The application of a bug tracking solution during this process makes the monitoring portion of these practices easier. The management process entails steps geared toward prevention, identification, and resolution to ensure the delivered product does not contain performance or functionality decreasing errors.

Bug Tracking: A Beneficial Tool for Organizational Productivity

Prevention is accomplished by implementing techniques and standards designed to reduce the chances of these occurrences. Milestones are set not only to define deadlines, but also to provide a baseline for testing in an effort to prevent a problem from expanding. Monitoring applications come into play once an issue has been identified either by a tester, developer, support team, or the customer. It must be entered into the bug tracking system according to set organizational practices and then categorized based on its severity. Entered data can include:

  • Difficulties Experienced
  • User Information
  • Dates
  • Status Level
  • Reproduction Steps
  • Expected Outcome
  • Actual Outcome

Supplied data helps management professionals determine who will review the issue. Prioritization is based upon bug severity, extensiveness of repairs, and overall user impact. Defects cannot be assigned to a technical staff member until they have been prioritized. The assigned staff member then works to resolve the issue by following set defect management processes and moves the repaired code or part to the original environment where it was found. Another individual will test the repair to make certain the problem has been resolved. It is closed once this verification has been completed and the necessary reports can be pulled to review applied work.

A bug tracking tool offers a central data storage location for all identified glitches. Users log into the system to review a problem, enter new records, or make changes to existing records. Hosted solutions offer the most cost benefits over the purchase of an outside internal system or inside development. Staff members can use the system from any location with minimal hardware as long as they have the necessary permissions. The provider maintains all data on their own secure servers, upgrades, and support functions making it easy to focus on the issue rather than technical operations.

Defect managementis essential to development companies since they cannot afford to supply a botched release to customers. It can be applied to other types of product development areas or in customer service environments involving non-technical related issues. Hosted applications offer the customization necessary for gaining a tool that meets specific business needs. A monthly service charge makes the cost easy to budget with fees only increasing when usage requirements change. Companies are shifting to web-based options to prevent overloading of their technical staff and to increase workplace productivity.

Defect management is the prevention and quick resolution of identified problems found in a product or process. Bug tracking tools are implemented to organize the supplied information.

Source: EzineArticles
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