Author Box
Articles Categories
All Categories
Articles Resources

Issue Trackers and Why Organizations Are Turning to Web Based Services

April 16, 2012 | Comments: 0 | Views: 105

An issue within a business can be project oriented or entail the obstacles individuals face as they perform daily responsibilities. Trackers assist with the identification, sharing, and resolution of these items to produce a highly successful work environment. It is difficult to accomplish tasks or develop quality work when each involved person is looking at different data. Issue trackers supply a central location where every worker can view the same information. These applications provide several productivity benefits including:

  • Problem Identification
  • Task Organization
  • Responsibility Dispersal
  • Verification of Resolution
  • Centralized Communication
  • Document Sharing
  • Real-Time Progress Updates

While issue tracking can be directly related to development or project environments where problems must be monitored, it can also be applied for various additional purposes. Issues can be a particular event, business need, defect, or task affecting the outcome of a specific project or organizational objectives. Remote locations have made it more difficult for companies to track this information through traditional means such as email or spreadsheets. Mobility factors along with security measures make it essential to have an easy to access tool staff members can use to communicate this type of information.

Issue Tracking: What Benefits does a Company Receive?

Issue trackingapplications increase project success, accountability, and allow for communication that is more knowledgeable. Even the smallest business can benefit from these tools, and online solutions create an affordable option. These systems include a database that serves as the storage repository and central access point for all employees. In a hosted environment, this repository is accessed via a browser and maintained on a provider server. In-house solutions require a company to manage these among many additional aspects on their own. Basic issue tracker functions include:

  • Creation of New Records
  • Modifying Existing Records
  • Attaching Documents
  • Status Changes
  • Maintaining a Recorded History

An individual with appropriate access creates a new record as a problem or task becomes apparent. This record will contain details about the issue, dates, status, and priority levels. Notifications are sent by email to involved parties any time changes are made. It is moved to the history once the problem or task has been marked with a resolved status. User authentication occurs at time of login since security settings are part of the setup process. Those with proper access can view a project or individual record, make changes, and close the ticket. Managers or additional employees also have the ability to assign or rearrange items based on specific company needs.

Web-based issue tracking applications decrease overall investment costs since hardware and licensing fees are minimal. These programs are easy to set up, use, and are fully customizable, making them a better choice over traditional options. An organization does not have to worry about installing the application on individual computers or purchasing additional hardware. A simple browser, computer, and Internet connection is all that is necessary to begin using these beneficial systems. Hosting allows a company to have increased feature flexibility at a lower cost. Every company needs a way to monitor the progress of certain events, and a solid issue tracker can deliver everything an organization needs to stay ahead.

An issue tracker is a tool businesses use to organize and monitor daily or project specific items. Issue tracking has numerous benefits with hosted solutions offering the lowest cost.

Source: EzineArticles
Was this Helpful ?

 
0
 
0
 
Rate this Article
 vote(s)
Feedback
Print
Re-Publish

Article Tags:

Issue Tracking

,

Issue Tracker

Windows 8 will change the way you work and play, says Microsoft and we agree. Nearly all of the previous iterations of the Windows OS have been evolutionary but Windows 8 is set to change all that.

By: Sakshi Sharma l Computers & Technology > Mobile Computing l April 03, 2013 lViews: 662

Many antivirus programs available today have various features but it entirely depends on the user to make the best choice from among these different computer virus protection programs online. Before

By: Alex l Computers & Technology > Software l December 28, 2012 lViews: 370

You can add a new color to your entertainment life with iskysoft video converter for mac & iskysoft dvd creator for mac and make your Christmas holidays all the more special. iskysoft video

By: Zaithyn Galter l Computers & Technology > Software l December 23, 2012 lViews: 1070

The choices you make regarding the type of recruiting software you choose to use are important. Being an informed consumer is essential to getting a system or components that complement systems of

By: Maria Warne l Computers & Technology > Software l December 14, 2012 lViews: 306

The Cisco certification has become the most popular IT training in recent days and it offers three different levels of these certifications include as: associate, professional and expert-level.

By: sandidas chakma l Computers & Technology > Certification Tests l December 11, 2012 lViews: 237

Millions of prospective 12th standard students are gearing up their preparations for the Joint Entrance Exam for engineering seats. From 2013, it has been decided by the IITs, CBSE, JEE organizing

By: Sarkariexam l Computers & Technology > Certification Tests l December 07, 2012 lViews: 633

Many antivirus programs available today have various features but it entirely depends on the user to make the best choice from among these different computer virus protection programs online. Before

By: Alexl Computers & Technology > Softwarel December 28, 2012 lViews: 370

You can add a new color to your entertainment life with iskysoft video converter for mac & iskysoft dvd creator for mac and make your Christmas holidays all the more special. iskysoft video

By: Zaithyn Galterl Computers & Technology > Softwarel December 23, 2012 lViews: 1070

The choices you make regarding the type of recruiting software you choose to use are important. Being an informed consumer is essential to getting a system or components that complement systems of

By: Maria Warnel Computers & Technology > Softwarel December 14, 2012 lViews: 306

Magneto is new member in the listing of CMSs for web development and can be conveniently customized in required manner. Magneto Web Development features prolonged collection of user-friendly

By: Jeff Harveyl Computers & Technology > Softwarel November 05, 2012 lViews: 573

As a leading provider of customer service software, iKode helpdesk x is committed to helping businesses develop and maintain good customer relationships.With help desk software, a business does not

By: Tellyl Computers & Technology > Softwarel November 04, 2012 lViews: 231

Before we begin to give you additional information on this topic regarding "slow computer", take a moment to think about how much you already know. To be able to get yourself a speedy and good

By: Nick Hamnettl Computers & Technology > Softwarel October 28, 2012 lViews: 252

  Defect management involves following the progress of problem resolution within a project or product. It occurs during all phases of creation and long after completion or release. Prevention is one

By: Jimmy Dragol Computers & Technology > Softwarel April 16, 2012 lViews: 105

Defect tracking is a necessary part of the software development process because it allows for a more robust final product. A good tool is essential; however, it becomes more effective when the right

By: Jimmy Dragol Computers & Technology > Softwarel April 16, 2012 lViews: 128

Applications designed for web use have drastically increased due to the convenience and low cost they offer consumers. As with any other types of programs, specific processes are necessary to test

By: Jimmy Dragol Computers & Technology > Softwarel April 16, 2012 lViews: 107

Help desk environments have long been a part of business customer service by offering a source for consumers to report problems, obtain help, and supply improvement suggestions. They can be

By: Jimmy Dragol Computers & Technology > Softwarel April 16, 2012 lViews: 116

Bug tracking is the process of detecting and eliminating errors in computer code; it is performed before the initial release of a software program, and before the program's subsequent release.

By: Jimmy Dragol Computers & Technology > Softwarel April 13, 2012 lViews: 128

Bug tracking (a.k.a. defect tracking) is a crucial step in software testing; without it, many programs would still contain severe errors when they reached end users. Today, defect tracking is the

By: Jimmy Dragol Computers & Technology > Softwarel April 13, 2012 lViews: 98

Discuss this Article

comments powered by Disqus