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Choosing a Bug Tracking Tool: Frequently Asked Questions

April 13, 2012 | Comments: 0 | Views: 127

Bug tracking is the process of detecting and eliminating errors in computer code; it is performed before the initial release of a software program, and before the program's subsequent release. Complex software programs typically contain errors when they are first released, but the goal is to eliminate the most critical errors before the software reaches end users. To accomplish this task, software testers use a bug tracking tool-a resource that helps them detect, classify, and resolve errors in computer code. If you need help choosing a tracking system, the answers below can help:

What basic features should a tracking system have?

Although tracking options should be tailored to the needs of your tracking process, there are functional features that every system should offer, particularly:

  • Automatic email notifications
  • Ability to attach files
  • Custom reports
  • History trail for resolved bugs

These features improve communication between team members and expedite the resolution of errors.

How does an open source system compare to a proprietary system? An open source system costs nothing to implement, whereas a proprietary system requires a monthly service fee when it is implemented on a web-based model, and requires you purchase a software package when it is implemented on an in-house model. Although open source systems are free, they lack important benefits that proprietary systems offer, such as:

  • Customer service
  • Excellent configurability
  • Custom reports
  • Protected source code

If bug tracking is integral to the quality of your software, you should use a proprietary bug tracking tool.

How does an in-house system compare to a web-based system?

An in-house system and a web-based system can deliver the same level of performance, but the former costs more over the source of its lifetime. A web-based system does not require you to buy a software package or pay for system maintenance; an in-house system requires you to pay for these things.

How many unique users can a web-based system accommodate?

A good web-based system can accommodate between five unique users and 2,500 unique users.

What are the payment options for a web-based system?

Payment options for web-based systems generally fall into two categories: contracts that last six months or longer, and monthly payments that are made outside of a contract. Users who need financial flexibility often choose the second option, although the first option often results in the lowest monthly payment.

Is it wise to track bugs and issues with the same system?

It depends on the tracking options the system contains. If it contains options for tracking both types of problems, then tracking both types of problems is not a concern. If the system is designed to track bugs alone, however, it should not be used to track issues. Otherwise, bugs and issues can become misclassified and not properly addressed with respect to priority.

Conclusion

Correcting errors in computer code is an important part of preparing software for release. When critical errors are left unresolved, a program can be difficult to use, and experience mediocre sales. A bug tracking tool helps software developers avoid this scenario. If you need help choosing a tracking system that meets your needs, contact a provider of web-based bug tracking software.

A bug tracking tool helps resolve computer code errors that can render software defective. A bug tracking system should be selected based on project needs.

Source: EzineArticles
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