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Top 4 Things to Look for When Selecting a Point of Sale (POS) Provider

April 05, 2012 | Comments: 0 | Views: 155

As a retailer, you have probably already come in contact with many point of sale (POS) dealers offering you systems. So who and what do you choose? There are four important things to keep in mind when selecting the best provider for your POS solution.

1. Track record of success - It is important to find a POS provider with a proven track record of success.

Fly by night dealers are becoming more and more common. They offer systems at cut-rate prices to get the deal and are never seen again when a support or service issue arises. Often they are out of business in less than a year. This leaves you with a system with no support or service greatly inhibiting your system's potential. This situation often leads to finding a new provider who will expect you to change hardware, software or both, greatly increasing the overall cost of your system. What seems like a great deal in the beginning, ends up costing thousands of dollars more than if a proper provider was chosen in the first place.

With the typical life of a system is 10-15 years with upgrades every 5-7 years, choosing a trusted and reliable provider is key to getting the most profit from your system solution. Look for a provider with many years in the industry, references and a proven track record of delivering the expectations set during the sale for the life of your POS system solution.

2. Service and Support - When purchasing a POS solution, it is easy to focus solely on software and hardware and forget about one of the most important aspects of a POS solution, support.

Like a car needs an occasional oil change, preventative maintenance and repairs, so does a POS system. It is important that your provider can deliver the service and support you need to keep your system running like new.

Look for a provider with multiple support options such as on-site, depot, remote/cloud based, online service portals and a help desk. Multiple support and service options guarantee that a speedy and reliable fix is available for any issue. It is also a good idea to get a maintenance contract to help reduce the overall costs of service and support over the life of your system.

3. Training - Now that you have a system, how do you use it? Systems can provide a wealth of information and are rich in features. It is important to chose a provider who can teach you how to use your new system so you can get the maximum benefits and profit returns.

Technology has allowed providers to develop many useful tools to make learning your system easier. Providers should always provide on-site training during the installation of the system, however it is beneficial to find a provider who also offers additional training resources. Examples of additional resources include remote/virtual training and in-house training sessions. Some providers are even offering online video training libraries. This type of training can be extremely useful by giving you the option to access and review information whenever you need it or hire someone new.

4. Solutions not systems - There are two types of point of sale providers, those who sell systems and those who sell solutions.

While system hardware and software looks impressive sitting on your counters or at your lanes, it is limited by the lack of other important profit maximizing elements such as personalized modules and applications. A system solution is designed to address and solve your specific needs by combining hardware, software, support, training, information and personalization with a trusted provider to automate and maximize your operational efficiency and profits.

Blake Gillum

Source: EzineArticles
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