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POS Software - Then and Now

February 27, 2012 | Comments: 0 | Views: 167

POS software is in more places than one would care to mention. From bars to banks to bookstores; from restaurants to registrars to retailers, each need their own style, composition and specific nuances that will help their employees do the best job in assuring customer satisfaction.

Upon completion of some of the earliest models POS software, then called ECRs (Electronic Cash Registers), company owners and employees alike were astounded with the staggering sum of uses this new technology brought forward. Receipts were cleaner, numbers were more exact and when one register failed not only were the other registers able to take its place, they also remembered what the crashed register had lost. Some early restaurants cashed in on the connectivity by taking orders before the customers could be seated and wiring the requests directly to the kitchen. It must have seemed like the Jetson's Age had arrived earlier than expected when customers were seated with their meals waiting for them.

Of course, this was the 1970s and our taste for technologic advancement has well exceeded what could even have been imagined mid-century. A single register can process purchases, returns, exchanges, sales, rentals, finance options, layaways, customer accounts, sales histories, employee transactions, and a myriad of other details. With all of these equally useful options and add-ons, it becomes important to find POS software that can handle as many additional features as possible while remaining easy to operate.

Even the most basic of POS software requires some training for employees to smoothly navigate and operate, but when training needs to occur every other weekend for some new option added to the finance menu, employees can get frustrated. Ideally, it is best to have POS software that anyone can use without prior training such as the self-checkout registers now being implemented in grocery stores. The instructions are clear, the menu options are obvious and commands are streamlined to make it as obvious as possible what the customer should be doing next. Of course, vocal commands and bright colours should not be necessary for employees who will be using the system everyday but the idea remains the same: the clearer the POS software, the more work will go to the job, not just to transactions.

If you are looking to purchase, find POS software that fits all facets of your job. Many POS software providers design systems with unique functions, whether it be sending food orders to the kitchen, providing a history menu for items a customer has rented before or ordering sheets of flooring with specific dimensions. The best way to find the right POS software is to find the right software company. While many companies exist, the best will have an idea of what you need before you ask for it, will be able to provide quick technological support and will show you how to better use your software. Throw out the bell-bottom pants, leave the 70s behind and take advantage of what today's technology can do for your business. Buy POS software that is right for you, your business and your customers.

Source: EzineArticles
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