Author Box
Articles Categories
All Categories
Articles Resources

Does Offshore Outsourcing Suit Your Company?

April 11, 2012 | Comments: 0 | Views: 151

Let us share a story with you; a person started a small online coffee business. Hiring in-house customer service department was out of question because neither the owner had ever dealt with call center and nor he had enough money to support it. Therefore, he outsourced the whole operation. The result was complete disaster as the main selling point of business was fresh beans that were shipped 95 percent roasted while customers complete the process in their microwaves. The outsourcing contractor was not up to the task as customers find the process confusing and need proper guide, which was not provided by the contractor.

The owner canceled the contract and hired another outsourcing company based in overseas. Offshore business process outsourcing seems to be a little unreliable but the owner was compelled to do that as he had already checked the company located in America. Now the owner is more than happy with the firm as it have dedicated nine representatives who guide the customers and are very friendly. Offshore outsourcing company provided this service on half price as compared to the previous contractor. The owner of company had mixed feelings but he had no choice because hiring in-house employees would cost him too much and will hinder his company's growth and he would also not remain competitive in market.

When to Outsource?

According to a survey of U.S companies, more than 40 percent of companies with less than 200 employees have accepted that they have been using offshore outsourcing options. According to a BPO analyst, performing tasks with in-house employees enable the owners to learn things. The more people outsource, the more they become detached from their business. Therefore, before planning to outsource business operations, owners should do little homework on all the possibilities and how much they would able to save with outsourcing companies. They should not even think about outsourcing if they are not able to cut their costs by at least 20 percent. In fact businesses should be able to cut costs about 40 percent otherwise they would be spending too much of energy in managing the process.

What to check before hiring Outsourcing Firm

Outsourcing is not something you can rush into without prior homework. The tiniest details have to be spelled out. If you are outsourcing the customer services, you will need to make sure that representatives sounds formal and speak fluent English as native speakers. Then you have to make sure to elaborate all the features and services of the company as without training, reps would not be able to perform task adequately. Besides, you must have someone as an intermediary to have daily contact and discussions about queries and other issues. There are some other issues, which should be checked before hiring an outsourcing firm.

1. Undedicated Teams

Another main issue that needs to be assured is that the offshore staff you hire should work solely for you. Many of the companies have often faced the same problem that the outsourcing companies do not solely dedicate the teams to certain projects; rather they assigned multiple tasks of different clients to one team. This can ultimately results to disasters as the end products are not as expected.

2. Linguistic Barrier

Linguistic barrier is also a big problem in offshore business process outsourcing. Most of the outsourcing companies are not fluent in English language as English is not their native language. These types of problems are faced for call handling or similar tasks. The companies based in countries with English as a second language leads to low quality call handling. Therefore, businessmen should keep keen eye on this factor.

3. Company knowledge

In-house employees always have greater knowledge about the company as compared to the outsourcing company. In house employees understands the actual situation of the company while equally understanding what the owner needs. On the other hand, the outsourcing company or its employees are totally negligent about the actual needs of the owner. So while outsourcing they need to be trained and regularly updated about the company policies and other issues.

Information technology field has a large scale canvas. It is not really easy to grasp all topics, provide up to date information and stay one step ahead. Being a professional writer, it is my passion to explore and share my thoughts about IT sector, services and achievements. Feel free to contact if you are looking for offshore outsourcing software development.

Source: EzineArticles
Was this Helpful ?

Rate this Article

Article Tags:

Offshore Business Process Outsourcing


Offshore Staff


Offshore Outsourcing Software Development

In India, employment opportunities are set to grow by a good margin in the coming year, a phase which was started in the turn of the second decade of the 21st century. organisation, candidates with

By: Sarkariexam l Business > Careers Employment l April 01, 2013 lViews: 11708

Sometimes it is amazing to see that certain jobs can precipitate huge turnouts in the recruitment drives. It is as if thousands of people were waiting for the vacancy advertisements and the moment

By: Sarkariexam l Business > Careers Employment l December 30, 2012 lViews: 690

In recent times, jobs in healthcare segments have grown tremendously. It is anticipated that this growth curve will continue for the times to come. Various factors are responsible for this

By: Sarkariexam l Business > Career Advice l December 27, 2012 lViews: 447

Are you in a dilemma whether to choose web based CRM or not? If yes, don’t worry. You aren’t the sole person having this doubt.There are numerous firms trying to make out whether investing in a

By: Reneta Vasileva l Business > Customer Service l December 23, 2012 lViews: 409

If you think about it you will realize the fact that each business has its own set of risks that are involved in it.The trade secrets that you have and the information related to the business is what

By: brumbrum1 l Business > Risk Management l December 23, 2012 lViews: 263

As the time is changing, concierge management services are now growing despite the slowing economies of the world. The main reason of it is the need that is highly specific to the people who like to

By: willsmith10 l Business > Management l December 23, 2012 lViews: 333

Does outsourcing call center telemarketing make sense? We’ll explore further to find out. Learn more about why it makes sense to consider outsourcing your call center telemarketing services. We

By: daisyalicel Business > Outsourcingl November 27, 2012 lViews: 152

If you are trying to save money without depleting quality, customer service outsourcing can make sense. Find out the top six reasons why in this article.InSO is the industry leader in providing

By: sandra88l Business > Outsourcingl October 25, 2012 lViews: 207

Making a good first impression with clients is always an important goal for businesses, especially if you are running your own solo law firm. Here is how a call answering service can help your solo

By: Elizabeth L. Robinsonl Business > Outsourcingl April 27, 2012 lViews: 183

There are different options when it comes to an elevator company. Look to see what you should avoid.

By: Andrea Averyl Business > Outsourcingl April 26, 2012 lViews: 187

Online bookkeeping companies are now increasing in number. This is because the demand for their services has surged as more and more businesses are recognizing the better benefits they provide in

By: Jimmy Coxxl Business > Outsourcingl April 25, 2012 lViews: 200

Facility management can develop and maintain a variety of services throughout the entire life of a business. Businesses can include physical units such as complexes, buildings, schools, banks,

By: Natalie Eastaughl Business > Outsourcingl April 25, 2012 lViews: 204

Discuss this Article

comments powered by Disqus