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The 3 Rs Of Successful Management

February 28, 2012 | Comments: 0 | Views: 161

Last year, I visited several organisations delivering a talk called "Bringing Out The Best In People". 

One of the key elements of the talk was that, to get the best out of people who work for you, you need to give them 3 things - coincidentally, they all begin with R. I thought I'd share them with you today.

1. Recognition

One of the major motivators for people at work, supported by research and also by my own experience of speaking to hundreds of people about this, is recognition.

If you want people to perform at a high level consistently, you need to make sure that you recognise their efforts. Of course, recognition can take many forms - it could mean a bonus, a mention in the company newsletter, a certificate, an "employee of the month" award.

But do you know one of the most powerful "recognition strategies" you can use to motivate people?

Just saying, "Thanks, you did a really good job there, I appreciate it."

Never underestimate the impact of just letting someone know that they've done a good job. I've worked for people who did this regularly and it always made me want to do that bit more for them. They were the managers that other people wanted to work for and produced their best work for.

On the other hand, if you do your best or give a bit extra to meet a deadline, for example, and no-one says a thing - how likely are you to make the effort the next time?

I've worked with, and coached, managers who thought it was unnecessary to thank people for "just doing their job" - and it's not surprising that these managers found it hard to get the best out of their teams.

2. Responsibility

If you want to see what people can do, you need to give them the chance.

You'll never learn what someone's potential is until you give them some responsibility and see how they react to it.

And that means mentioning a word which I know lots of managers don't like, which is delegation.

I constantly meet managers who hold on to work which they shouldn't be doing because they don't really trust their teams to do the work for them. Then they complain because they're too busy!

At some point, you need to give the people who work for you a chance to show you what they're capable of. Some will shine, some may struggle, but unless you give them a go you'll never find out.

That doesn't mean you have to throw people in at the deep end and leave them to struggle. You need to give them some support and help them when necessary. But it doesn't mean standing over their shoulder watching their every move either.

You need to find a balance where you give people the support they need but also give them scope to try things out for themselves. 

One manager I worked with said he had been reluctant to let some of his team take on tasks he used to do himself but, when he finally let go, he found that they came up with new ways of tackling the work which were better than the way he used to do it!

3. Role Model

Mahatma Gandhi said, "Be the change you wish to see in the world".

If you want people to behave in a certain way, you need to be the example. People will respond to what you do more than they'll respond to what you say.

And, guess what? If you're a manager, you already are a role model. People are already looking at you to see how you behave and taking their cue from that. They look at you to see what's acceptable, what's expected, what they have to aim at.

What are they seeing?

You can't expect others to do their best and give a bit extra if they see you coasting or taking it easy.

You can't expect others to be positive and motivated if they hear you moaning and griping about things.

You can't expect others to work together as a team if you don't give them support and leadership.

Your own behaviour determines how high you set the bar for others. What example are you giving them?

Those are my 3 Rs of successful management, If you can offer these, you'll be well on the way to getting the best out of the people who work for you, and also becoming the sort of manager others want to work for.

Alan Matthews has written The Book Of 100 Management Tips, which is available free from It contains tips to help you become an effective leader, including how to give feedback, how to deal with conflict, how to make meetings more productive, how to manage your time, how to...oh, far too much to mention here. Go and get your copy now!

Source: EzineArticles
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