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Things That Annoy Customers When They Visit Your Online Business

April 18, 2012 | Comments: 0 | Views: 193

Did you ever notice that there are a few wholesale business ventures that remain successful year after year while a few others do not get to live through their initial years? There can be countless reasons behind the failure of a business but the most important reason is that these businesses fail to grab the attention of their customers. Similarly, there are several reasons that make businesses successful and if followed closely, they can help other businesses be successful as well. The basic ingredient of success is how well you manage to reach your target customers and expand your customer base with the passage of time.

Nowadays, expanding customer base is essential for wholesale businesses because before buying wholesale products, customers do not like calculations and prefer making purchase decisions on the basis of what they know about particular wholesalers and have good reputations. Let's pick out a few reasons that can annoy your customers while visiting your online wholesale business.

Perplexing online business profiles!

Nowadays, people get formal education in one particular field, recognise the benefits of being skilled in more than one fields and avail multiple opportunities to upgrade their skill in different areas. Being multi-skilled is good but you better not try to present your business in a complicated manner on your website. It can be detrimental for your business success. Customers get confused when they see lengthy, complicate and confusing profile of online wholesale business owner. Sharing boring details can be a bit too much for online buyers to take.

If it is necessary to share all of your skills with your customers online, then it would be far better to create different profiles for all of your all skills. You can also make two different websites to respond to different set of customers.

Mingled up products and services!

Wholesalers who offer a set of wholesale products and services usually commit this mistake. Quite often, they mingle up products and services while presenting them online. You may have seen wholesalers who offer too many wholesale office supplies and even fashion items at the same website. This can confuse customers as they are unable to decide your area of expertise. Resultantly, they find the solution of this confusion by not doing business with them.

Again the solution is pretty simple, if you deal in different set of products or offer both products and services, you must know where to draw a line of demarcation between different sets. It is preferable to develop two different websites to cater to the needs of different kinds of customers. If it is difficult for you to juggle up between different businesses then you must choose your business niche very carefully.

Personalise your business!

Lastly, you should know that business is just an entity. People want to know about the person who is running that particular wholesale business. Developing relationships with your customers is important. If your customers are feeling that they are in touch only with a website, sooner or later, they will shift their attention to another websites. However, if they know a thing or two about the person who they're buying from, they will feel a bond with you because of which they will prefer not to break this relationship. Be in touch with your customers in the nicest possible ways.

William King is the director of Wholesale Supplies, Wholesale Suppliers and Wholesale Products. He has 18 years of experience in the marketing and trading industries and has been helping retailers and startups with their product sourcing, promotion, marketing and supply chain requirements.

Source: EzineArticles
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