Author Box
Articles Categories
All Categories
Articles Resources

Live Virtual Receptionist Vs Call Answering Services: How Are They Different?

April 27, 2012 | Comments: 0 | Views: 232

You may be surprised to learn that call answering services and virtual live receptionist services offer very different services. An answering service typically has a more limited scope and may not have all of the features that a live virtual receptionist provides. Here are a few of their differences:

Live virtual receptionists. At leading virtual receptionist companies, every call that comes in during business hours is promptly answered by a live person. Small business answering services may have calls route to an automated greeting if there are more calls than agents available and even on good days, calls could ring several times before anyone picks up.

Friendliness. When you think of call answering services, a grumpy, unhelpful experience may come to mind: "I'm just the answering service." Virtual receptionist services are known for having friendly, cheerful employees who set the right first impression for businesses and go out of their way to help callers and clients.

The ability to transfer calls live. Many answering services can't connect calls to you, and if they can, they may charge you per transfer. A virtual live receptionist can transfer calls to you wherever you are, whenever you'd like. With certain companies, you can update your availability at any time. Virtual receptionists can relay to callers that you've stepped into a meeting, are at lunch, etc. With the same feature, you may also change your instructions so that calls are connected to your cell phone, home phone, or wherever you are. With more advanced services, you can make these status updates from your computer via email or from your smartphone by calling them in, logging into their mobile-friendly Member Services Area, or bringing up their free iPhone app.

More call handling features. In addition to connecting calls live, virtual receptionists can often customize your call handling instructions to a higher degree than traditional answering services. They can perform different actions based on the type of call. For example, they can track you down by trying your desk phone and cell phone for potential clients and only try your office number for current clients. They can ask different types of callers different questions; for potential clients you may want to know how they heard about you or what services they're interested in and for current clients gathering what the call is regarding may be helpful.

Noise level. Answering services are notorious for being noisy; cramped quarters may keep costs lower, but it won't help agents to sound professional. In some companies, virtual receptionists have glass partitions separating them and noise-canceling headsets to make sure they come through crystal clear.

Messages delivered to your inbox. Call answering services often have limited message-taking abilities. They may "batch" your messages, sending them at the end of the day. You might then miss an urgent call or time-sensitive request. Other services ask you to call in for your messages, which can be time-consuming. Virtual receptionist services can email and/or text your messages to you. Some places even emails your voicemail messages to you as a .wav file, so you never have to wonder if you have a message waiting and you never have to dial in. Feel free to customize to whom messages are sent; for example, potential new clients can go to everyone on your sales team or your assistant can be copied on your messages.

Detailed, real-time call reports. With their limited scope, call answering services may not have a client portal where you can view your call records. Virtual live receptionist services, on the other hand, may offer this. Some companies have a mobile-friendly Member Services Area where clients can log in, update their whereabouts, view call logs, search calls and messages, track minute usage, and export their records to Excel.

Depending on your needs, you may want an answering service; however, if you're looking for a service to provide to make great first impressions for your business and perform many of the tasks of a traditional receptionist, for a fraction of the cost, then a virtual live receptionist is for you!

Visit our website to read more about the differences between call answering services and live virtual receptionists. is a top-notch telephone answering service that provides expert virtual receptionist support to businesses across the nation.

Source: EzineArticles
Was this Helpful ?

Rate this Article

Article Tags:

Call Answering Services


Live Virtual Receptionists


Live Virtual Receptionist

In India, employment opportunities are set to grow by a good margin in the coming year, a phase which was started in the turn of the second decade of the 21st century. organisation, candidates with

By: Sarkariexam l Business > Careers Employment l April 01, 2013 lViews: 11711

Sometimes it is amazing to see that certain jobs can precipitate huge turnouts in the recruitment drives. It is as if thousands of people were waiting for the vacancy advertisements and the moment

By: Sarkariexam l Business > Careers Employment l December 30, 2012 lViews: 690

In recent times, jobs in healthcare segments have grown tremendously. It is anticipated that this growth curve will continue for the times to come. Various factors are responsible for this

By: Sarkariexam l Business > Career Advice l December 27, 2012 lViews: 449

Are you in a dilemma whether to choose web based CRM or not? If yes, don’t worry. You aren’t the sole person having this doubt.There are numerous firms trying to make out whether investing in a

By: Reneta Vasileva l Business > Customer Service l December 23, 2012 lViews: 410

If you think about it you will realize the fact that each business has its own set of risks that are involved in it.The trade secrets that you have and the information related to the business is what

By: brumbrum1 l Business > Risk Management l December 23, 2012 lViews: 263

As the time is changing, concierge management services are now growing despite the slowing economies of the world. The main reason of it is the need that is highly specific to the people who like to

By: willsmith10 l Business > Management l December 23, 2012 lViews: 334

Are you in a dilemma whether to choose web based CRM or not? If yes, don’t worry. You aren’t the sole person having this doubt.There are numerous firms trying to make out whether investing in a

By: Reneta Vasileval Business > Customer Servicel December 23, 2012 lViews: 410

Learn about the top four reasons why an outsourced call center company saves you big time bucks Choosing the right call center company for your business is paramount when it comes to delivering

By: sandra88l Business > Customer Servicel November 03, 2012 lViews: 241

From helping the customers resolve any questions, complaints or disputes,to increasing loyalty and retention rates by demonstrating to your customers that their concerns matter,that they are attended

By: jacq rogerl Business > Customer Servicel November 01, 2012 lViews: 249

Learn more about how properly trained reps can make a huge difference when it comes to order taking.Order taking – it’s about so much more than just plugging orders in that arrive via telephone.

By: stonefergusonl Business > Customer Servicel October 27, 2012 lViews: 267

Was the customer service rep helpful,understanding and attentive to your needs? Were they soft spoken, friendly and did they take care of the matter,or resolve the dispute? Did you have to wait on

By: jacq rogerl Business > Customer Servicel October 25, 2012 lViews: 251

Starbucks is very popular not just because of the world-class coffee it serves, but it's also known to be the best when it comes to customer service. Here's what other companies and businesses can

By: Anika Smith Davisl Business > Customer Servicel July 06, 2012 lViews: 243

Making a good first impression with clients is always an important goal for businesses, especially if you are running your own solo law firm. Here is how a call answering service can help your solo

By: Elizabeth L. Robinsonl Business > Outsourcingl April 27, 2012 lViews: 183

When working for a live answering service, there will be times when you receive calls or messages from frustrated callers. Here are some virtual receptionist tips for showing you care and turning

By: Elizabeth L. Robinsonl Business > Customer Servicel February 29, 2012 lViews: 209

Discuss this Article

comments powered by Disqus