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Learn the Best Customer Service Tips From Starbucks

July 06, 2012 | Comments: 0 | Views: 242

Why does Starbucks generate so much hype for its consumers? What makes it so popular to the masses that there's even a memoir entitled, "How Starbucks Saved My Life", making it one of the most talked about and wildly successful brands in history?

The answer: excellent, exceptional customer service. That's what the Starbucks distinction is all about compared to all the baristas or fast food attendants from other food or coffee establishments. I'm not a Starbucks fanatic, mind you, but I've been a regular customer of various coffee hangouts everywhere and I can evidently say that the Starbucks staff serve their patrons with top notch customer service and enthusiasm.

So for lead generation companies and telemarketing call centers out there, what can we learn from the Starbucks baristas in terms of customer service?

Customer satisfaction must be the main goal of your employees. Starbucks staff always prioritize the needs of their customers and they work together to attain that. Bear in mind that the teamwork of the members is what helps customers to have a positive experience. How good is your firm in bringing the team together in order to serve your sales leads and clients?

Give away some freebies and samples. Free samples is your way of expressing that you are proud of the value of your products. Particularly if there is a new promo, it's rare to walk inside a store at that time that there's no free sample being given. What are you giving out for free in order to show your business leads and prospects the value you can provide for them? Source: EzineArticles

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