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Interactive Voice Response - The Best Solution for Faster Response

June 12, 2012 | Comments: 0 | Views: 156

Telephone calls are important to any organization. This might be for enquiry of products, clarifications, understanding status, or even complaints about something not in order. However, responding manually to all these calls require a sizable setup and workforce. But the real concern is the wait period for callers. Many times, the callers do not need more than a minute or two. But they need to stay tuned and wait until the support executive finishes the connected call and is available to speak. This becomes a concern when there are hundreds and thousands of callers' every day. The wastage of time is voluminous and the money spent on waiting for the call to get through is huge.

Simple Solutions to Nagging Problems - Interactive Voice Response!

This is an automated, server based response system which becomes pivotal for organizations with huge number of callers. The system is connected to central server from where it fetches the required data requested by the callers. Primary means of interaction are telephone keypad or voice instructions in advanced systems. The caller's call gets connected to the system, gets answered automatically and a recorded voice welcomes the caller with several options like preferred language choice and later with other concerned menu options. Now, every organization will have a different set of requirements of further menu options and likely it will not be same for two organizations. The responses are customizable and offer a variety of options of interaction.

Hosted IVR Solutions - Saving Huge!

The system is linked to a server, the caller's call gets well responded in a respectable time frame. However, there is a provision that the caller wants something extra apart from the available menu then there is an option of getting the call connected to the support executive for manual intervention. By using hosted IVR solutions most of the times, customers get instant information and the organizations experience reduced burden on resources.

Customization - Needed For The Most Efficient Response Service!

Interactive voice response service is highly flexible and offers a variety of liberal customization. This becomes most necessary to cater to all possible queries and requirement of customers. Clients can decide over the probable concerns and plan the IVR menu accordingly. In addition, the menu can be customized on sub levels too, as sub menus of main menu options. IVR system does not restrain to call centers, but has a huge potential for integration in all types of organizations.

The author of this article has expertise in ivr system. The articles on hosted ivr solutions reveals the author's knowledge on the same. The author has written many articles on ivr system as well. For more details visit

Source: EzineArticles
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