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Connecting With The Human Being In The Employee

April 23, 2012 | Comments: 0 | Views: 93

Have you ever thought it would be much more enjoyable to connect more personally with employees who seem to be playing a role within a business environment and become acquainted with their own unique individual personality within that business environment?

Sometimes, I find myself engaging in conversations with store employees, for example, that are less personable than I would prefer them to be. It seems as if some stores today require that employees adhere to job duties that emphasize processing customer purchases and promoting products over interacting with customers in a friendly, personal, natural and light-hearted manner. I do not think this necessarily applies to many family run businesses because I have experienced interacting naturally with the store owner and other family employees within that store.

The barrier to communicating personally with some employees within certain businesses seems entrenched and has become the norm within those businesses. I believe many employees would most likely lose their job if they permitted themselves the opportunity and freedom to interact with customers in a more natural way. I would much rather be living in an earlier time when store owners were members of the local community and they engaged with customers in a more personal manner. Today, I suspect this still occurs in smaller communities all over the world. However, as bigger businesses squeeze out the Ma and Pa small business owner, many customers may experience less personal conversations with employees as employees commit themselves to job requirements, duties and responsibilities that minimize customer interaction and overemphasize promoting company products and processing customer purchases.

Once I was asked how I was feeling by a cashier at a grocery store. When I answered that I was particularly tired, her answer to my reply was disconnected from the words and feelings behind the words in my reply. Her response to me was that is great. There could have been a number of reasons for her answers and I do not take it personally that her response seemed rather dismissive of me. Rather, I am curious to know why she might have responded that way. I suppose I can only speculate at this point; never the less, my intuition tells me that she was either too busy concentrating on her task at hand and was obligated to ask this question as part of her duty; therefore, I became an object to her like just like her cash register and the all the store items I was buying. I'm sure she is probably a very nice person of high integrity. I would imagine her job has become so mechanical in nature that she has lost her own humanness in it and the humanness in her customers. I do not blame her for not connecting with me. I feel her naturally genuine self has been taken away and put away somewhere in the back storage section of the store. She has been replaced on the shelf with another person in her body, mind and spirit, who she is unfamiliar with who has made a commitment to complete her duty as a competent employee promoting products and processing transactions.

I am more inclined to come back to a store where I know an employee's natural personality has the opportunity to shine through. I love interacting with people in all kinds of environments that are work and non-work related environments where everyone can express their genuine lovely personalities freely.

© 2012 Linda C Davies

Source: EzineArticles
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Customer Service


Store Employees


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Personable Employee


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