Business » Customer Service Articles

Customer Service category supplies articles dealing with the supplying of service to customers prior to, during and following a purchase. A series of activities configured to enhance the level of client satisfaction that is, the sensing that a product or service has fulfilled the clients expectations.

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The Net Promoter Score (NPS): How It Can Help Your Business Grow

The Net Promoter Score (NPS): How It Can Help Your Business Grow

Making sure customers are satisfied is the best way for a company to increase loyalty and profitability. Here is one customer satisfaction survey, the Net Promoter...

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Definition of Customer Service

Definition of Customer Service

Service given to the clients from the time of their first contact and even after the purchase is known as Customer Service. It includes providing appropriate...

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Are you in a dilemma whether to choose web based CRM or not? If yes, don’t worry. You aren’t the sole person having this doubt.There are numerous firms trying to make out whether investing in

By: Reneta Vasileva l Business > Customer Service l Dec 18, 2012

Have you implemented a CRM system in your company? Are you planning to install a Customer Relationship Management system in your company? In this cutthroat competitive market, you need to serve

By: brumbrum l Business > Customer Service l Dec 18, 2012

Learn about the top four reasons why an outsourced call center company saves you big time bucks Choosing the right call center company for your business is paramount when it comes to delivering

By: sandra88 l Business > Customer Service l Sep 20, 2012

From helping the customers resolve any questions, complaints or disputes,to increasing loyalty and retention rates by demonstrating to your customers that their concerns matter,that they are

By: jacq roger l Business > Customer Service l Aug 13, 2012

Learn more about how properly trained reps can make a huge difference when it comes to order taking.Order taking – it’s about so much more than just plugging orders in that arrive via

By: stoneferguson l Business > Customer Service l Sep 17, 2012

Was the customer service rep helpful,understanding and attentive to your needs? Were they soft spoken, friendly and did they take care of the matter,or resolve the dispute? Did you have to wait on

By: jacq roger l Business > Customer Service l Aug 13, 2012
Anika Smith Davis

Starbucks is very popular not just because of the world-class coffee it serves, but it's also known to be the best when it comes to customer service. Here's what other companies and businesses can

By: Anika Smith Davis l Business > Customer Service l Jul 06, 2012
Shep Hyken

I recently received a glimpse into one company's amazing handling of a customer complaint. Jeff Frank of Simplicity Sofas, an online furniture retailer, shared with me an email exchange that occurred

By: Shep Hyken l Business > Customer Service l Jul 05, 2012
Rick A Conlow

Do you think customers are only those who are paying for a good or service? Think again. That sort of definition narrows what you do and how you do it - read this article to expand your definition of

By: Rick A Conlow l Business > Customer Service l Jul 03, 2012

Have you ever heard of Maslow's theory of needs? According to him human beings follow a hierarchy of different kinds of physiological and psychological needs. They strive to first fulfil their need

By: Kelvin A Smith l Business > Customer Service l Jul 03, 2012

After evaluating all options for safe keeping your goods, you would come to an opinion that a self-storage unit is the best suitable solution for your errands. Self storage units are flexible, cost

By: Kelvin A Smith l Business > Customer Service l Jul 03, 2012

Limiting expenditures is an easy way to ensure that your company does not spend more money than it can afford. Restricting the amount of money spent on a particular campaign assures that company

By: Prakash Babu l Business > Customer Service l Jul 02, 2012
Amelia Carson

Domestic window cleaning service is one the basic expenses in both residential and commercial buildings. This is because almost every window facing the exteriors of the house or commercial building

By: Amelia Carson l Business > Customer Service l Jul 02, 2012
Amelia Carson

When you are running a home that has many people living in it, you have to deal with a plethora of issues from time to time. Similarly, there are many chores that keep you busy throughout the day.

By: Amelia Carson l Business > Customer Service l Jul 02, 2012
Trish Voskovitch

Desktop analytics tracks agent activity on every customer interaction AND between interactions. 100% of every desktop action is recorded, whether it is a mouse click, key stroke, screen navigation or

By: Trish Voskovitch l Business > Customer Service l Jun 28, 2012

The term squatters denote unlawful tenants and when they are evicted from houses, they often leave behind heavy wastes that might include some hazardous materials as well. These leftovers might

By: Jeffkin O Nelson l Business > Customer Service l Jun 28, 2012

Customers are going mobile. Businesses like doctors, hair salons and cafes who have queues during their peak hours will noticed that the majority of their waiting customers are using their

By: SengHee Tan l Business > Customer Service l Jun 26, 2012
Sandy Geroux

Most sales and customer service professionals don't fall down on the first impression. It's on that all-important SECOND impression (a.k.a., the follow-up) where we often miss the mark.

By: Sandy Geroux l Business > Customer Service l Jun 14, 2012
Belinda R Summers

There are words we should say to customers, and there are words we should not say to customers. What are these phrases that you should never let your customers hear?

By: Belinda R Summers l Business > Customer Service l Jun 14, 2012
Edward Joseph

Having a job is very important to a person, not only for his personal needs but also for personal development, and developing customer service skills will help in this personal development. The job

By: Edward Joseph l Business > Customer Service l Jun 13, 2012
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Making sure customers are satisfied is the best way for a company to increase loyalty and profitability. Here is one customer satisfaction survey, the Net Promoter Score (NPS), that is efficient and

By: Cameron Madill l Business > Customer Service l Apr 17, 2012 lViews: 101 lComments: 0

Service given to the clients from the time of their first contact and even after the purchase is known as Customer Service. It includes providing appropriate required information to the clients and

By: Bandorsson Raw l Business > Customer Service l Apr 20, 2012 lViews: 86 lComments: 0
Anika Smith Davis

Starbucks is very popular not just because of the world-class coffee it serves, but it's also known to be the best when it comes to customer service. Here's what other companies and businesses can

By: Anika Smith Davis l Business > Customer Service l Jul 06, 2012 lViews: 81 lComments: 0

Though it may appear that they both essentially perform the same job, call answering services and live virtual receptionists are quite different. Here is a more in-depth look into the difference

By: Elizabeth L. Robinson l Business > Customer Service l Apr 27, 2012 lViews: 78 lComments: 0
Flavio Martins

The successful Disney service model can be applied in any organization if management and team members are committed to creating magical experiences for their customers. The model isn't expensive or

By: Flavio Martins l Business > Customer Service l Feb 24, 2012 lViews: 78 lComments: 0
Shep Hyken

I recently received a glimpse into one company's amazing handling of a customer complaint. Jeff Frank of Simplicity Sofas, an online furniture retailer, shared with me an email exchange that occurred

By: Shep Hyken l Business > Customer Service l Jul 05, 2012 lViews: 72 lComments: 0
Flavio Martins

Having a successful customer service team isn't just about wanting to provide great service, it takes careful planning to make sure that the forces that potentially hold us back can be overcome or

By: Flavio Martins l Business > Customer Service l Feb 24, 2012 lViews: 70 lComments: 0

Are you in a dilemma whether to choose web based CRM or not? If yes, don’t worry. You aren’t the sole person having this doubt.There are numerous firms trying to make out whether investing in

By: Reneta Vasileva l Business > Customer Service l Dec 18, 2012 lViews: 70 lComments: 0
Rick A Conlow

Do you think customers are only those who are paying for a good or service? Think again. That sort of definition narrows what you do and how you do it - read this article to expand your definition of

By: Rick A Conlow l Business > Customer Service l Jul 03, 2012 lViews: 66 lComments: 0
Lindsey Watson

As the majority of party goers and clubbers know that it is not uncommon to receive a little stamp on the back of the hand when we are dancing our way into quite a lot of pubs, clubs and events. The

By: Lindsey Watson l Business > Customer Service l Mar 01, 2012 lViews: 66 lComments: 0
Belinda R Summers

There are words we should say to customers, and there are words we should not say to customers. What are these phrases that you should never let your customers hear?

By: Belinda R Summers l Business > Customer Service l Jun 14, 2012 lViews: 66 lComments: 0

There is one thing that most businesses cannot survive without and that is the customers. Someone must be in charge of dealing with customers when there are issues, complaints or when mistakes have

By: Craig A. Calvin l Business > Customer Service l Apr 24, 2012 lViews: 64 lComments: 0
Laurie Leonard

Creating good, consistent call handling processes can have a huge impact on overall service levels. Make sure that you are stressing improvements through better questioning and listening skills.

By: Laurie Leonard l Business > Customer Service l Apr 16, 2012 lViews: 63 lComments: 0
Trish Voskovitch

Desktop analytics tracks agent activity on every customer interaction AND between interactions. 100% of every desktop action is recorded, whether it is a mouse click, key stroke, screen navigation or

By: Trish Voskovitch l Business > Customer Service l Jun 28, 2012 lViews: 62 lComments: 0
Amber Nichols

From setting the research objectives to administering the customer satisfaction survey sample, all the procedures that go before the actual distribution of the final questionnaire are crucial to

By: Amber Nichols l Business > Customer Service l Apr 24, 2012 lViews: 59 lComments: 0

Whilst it's easy to ignore any complaints that your customers provide you with - there aren't many people who naturally want to hear negative comments - by using customer complaints software to

By: Martyn Suett l Business > Customer Service l Apr 12, 2012 lViews: 58 lComments: 0
Amelia Carson

Domestic window cleaning service is one the basic expenses in both residential and commercial buildings. This is because almost every window facing the exteriors of the house or commercial building

By: Amelia Carson l Business > Customer Service l Jul 02, 2012 lViews: 57 lComments: 0

Have you ever heard of Maslow's theory of needs? According to him human beings follow a hierarchy of different kinds of physiological and psychological needs. They strive to first fulfil their need

By: Kelvin A Smith l Business > Customer Service l Jul 03, 2012 lViews: 56 lComments: 0

The term squatters denote unlawful tenants and when they are evicted from houses, they often leave behind heavy wastes that might include some hazardous materials as well. These leftovers might

By: Jeffkin O Nelson l Business > Customer Service l Jun 28, 2012 lViews: 55 lComments: 0

Have you implemented a CRM system in your company? Are you planning to install a Customer Relationship Management system in your company? In this cutthroat competitive market, you need to serve

By: brumbrum l Business > Customer Service l Dec 18, 2012 lViews: 55 lComments: 0
1 2| 3| 4|  
Rick A Conlow

Do you think customers are only those who are paying for a good or service? Think again. That sort of definition narrows what you do and how you do it - read this article to expand your definition of

By: Rick A Conlow l Business > Customer Service l Jul 03, 2012 lViews: 66 lComments: 0
William King

There are several articles available explaining why wholesale businesses fail but little clarification is given as to how one goes about avoiding those mistakes. In the following article, you will

By: William King l Business > Customer Service l Apr 18, 2012 lViews: 53 lComments: 0
Lindsey Watson

As the majority of party goers and clubbers know that it is not uncommon to receive a little stamp on the back of the hand when we are dancing our way into quite a lot of pubs, clubs and events. The

By: Lindsey Watson l Business > Customer Service l Mar 01, 2012 lViews: 66 lComments: 0
James E Fogarty

We prefer happy customers as business owners. But, we've all seen them: customers that are disappointed, complaining or even mad at everyone in your business. What do you do with someone who is

By: James E Fogarty l Business > Customer Service l Feb 23, 2012 lViews: 52 lComments: 0
Amber Nichols

Customer satisfactions surveys are definitely important tools to boost your company towards its marketing and overall business objectives. Doing these studies isn't easy. They have to be accurately

By: Amber Nichols l Business > Customer Service l Apr 24, 2012 lViews: 48 lComments: 0
Amber Nichols

From setting the research objectives to administering the customer satisfaction survey sample, all the procedures that go before the actual distribution of the final questionnaire are crucial to

By: Amber Nichols l Business > Customer Service l Apr 24, 2012 lViews: 59 lComments: 0
Sandy Geroux

Customer service is all about doing things for the customer, at their convenience, and for their comfort and assistance. Here are 5 tips to help you think about how clear, consistent and valuable

By: Sandy Geroux l Business > Customer Service l Feb 29, 2012 lViews: 39 lComments: 0
Sandy Geroux

Most sales and customer service professionals don't fall down on the first impression. It's on that all-important SECOND impression (a.k.a., the follow-up) where we often miss the mark.

By: Sandy Geroux l Business > Customer Service l Jun 14, 2012 lViews: 53 lComments: 0

When working for a live answering service, there will be times when you receive calls or messages from frustrated callers. Here are some virtual receptionist tips for showing you care and turning

By: Elizabeth L. Robinson l Business > Customer Service l Feb 29, 2012 lViews: 54 lComments: 0

Though it may appear that they both essentially perform the same job, call answering services and live virtual receptionists are quite different. Here is a more in-depth look into the difference

By: Elizabeth L. Robinson l Business > Customer Service l Apr 27, 2012 lViews: 78 lComments: 0

Every business in the world exists to provide the needs and wants of its customers. Increasing the number of successful sales is a big focus for all organisations as this drives business growth. A

By: Piers Alington l Business > Customer Service l Mar 01, 2012 lViews: 49 lComments: 0
Nathan Gerrard

Any organisation that is serious about delivering excellent customer service should consider adopting a standardised approach to communicate to and train staff in customer service excellence. The

By: Nathan Gerrard l Business > Customer Service l Feb 22, 2012 lViews: 50 lComments: 0
Flavio Martins

The successful Disney service model can be applied in any organization if management and team members are committed to creating magical experiences for their customers. The model isn't expensive or

By: Flavio Martins l Business > Customer Service l Feb 24, 2012 lViews: 78 lComments: 0
Flavio Martins

It is a common slogan that customers are always right. That's just not true. Customer are wrong, a lot. But wrong customers are a great opportunity for your team and your company to provide great

By: Flavio Martins l Business > Customer Service l Feb 24, 2012 lViews: 40 lComments: 0
Flavio Martins

Great customer service isn't hard. But you have to always know and train to recognize the needs of customers, ensure that the work we do actually is helpful, and present our work in a manner that is

By: Flavio Martins l Business > Customer Service l Feb 24, 2012 lViews: 49 lComments: 0
Flavio Martins

Great service means paying attention to what's important in your customers' eyes. What really counts for the customer? Are you consistently trying to do those things that make it count? Are your

By: Flavio Martins l Business > Customer Service l Feb 24, 2012 lViews: 38 lComments: 0
Flavio Martins

Having a successful customer service team isn't just about wanting to provide great service, it takes careful planning to make sure that the forces that potentially hold us back can be overcome or

By: Flavio Martins l Business > Customer Service l Feb 24, 2012 lViews: 70 lComments: 0
Belinda R Summers

There are words we should say to customers, and there are words we should not say to customers. What are these phrases that you should never let your customers hear?

By: Belinda R Summers l Business > Customer Service l Jun 14, 2012 lViews: 66 lComments: 0

Excellent Customer Service = Customer Loyalty and Retention. Too often good customer service is treated like an after thought instead of a necessity.

By: Monica C Jones l Business > Customer Service l Mar 22, 2012 lViews: 51 lComments: 0

Service given to the clients from the time of their first contact and even after the purchase is known as Customer Service. It includes providing appropriate required information to the clients and

By: Bandorsson Raw l Business > Customer Service l Apr 20, 2012 lViews: 86 lComments: 0
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