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What Approach Is Needed to Exceed Our Customer's Expectations?

February 21, 2012 | Comments: 0 | Views: 151

Customers reward businesses that provide innovative and unique products and services that they need or want. As managers we look for ways to more quickly bring innovation and uniqueness to our businesses, our products and services. We understand that the slow-moving approaches of the past that were based on principles like "if it isn't broke, don't fix it" don't help us in exceeding expectations. However, finding and delivering innovative and unique products must still be weighed with due diligence that considers value and mitigates risk. We know and have seen that due diligence is most effective when we include the diverse wisdom of our stakeholders. As owners and managers, we want our due diligence approaches to actively identify new opportunities and stretch our businesses towards faster improvements or take us in a new direction when a clear advantage is possible.

Our due diligence approaches should be geared to the pressures we face as businesses and should focus on value, opportunity and uniqueness. We want to quickly identify opportunities to improve and when a new advantage arises possibly take our businesses in a new direction. Our checklists should be current and facilitate a systematic approach that is both predictive and analytical. Our stakeholders must consider important matters or dismiss items that are of little value or risk as a fundamental part of the process. Stakeholders should weigh opportunities in an engaging, simple and straightforward approach that considers the effects of an opportunity or risk to supporting business operations and sustainment. This systematic and engaging approach increases the chance for finding real opportunities to the business and makes the business less vulnerable to unmitigated or unseen threats.

This engaging and systematic due diligence approach requires supporting periodic reviews and program milestones to be most effective. Further, impact measures will focus the business's attention on the relative handful of opportunities and risks that matter most. Supporting this business based process with knowledge, experience, leadership, and stakeholder teams are essential to provide authority and control. Further, within the business, one person needs to be responsible for your due diligence or innovation process to keep it simple, engaging, and actively identifying new opportunities, keeping opportunity and risk categories, managing / creating a register, developing consistent assessment methods and then ensuring sufficient participation by the needed program and technical stakeholders. This single and simple approach will forecast, measure and mitigate opportunities and risks across the business.

Keeping it simple only requires that your business gains the advantage of opportunity. Having a predictive and value analytical approach dramatically enables your business to outpace your competition using innovation. Businesses that actively engage their teams and challenge their stakeholders will most quickly find and drive towards innovation.

There are plenty of real life examples of how businesses were able to break into new frontiers where they could dominate with few competitors. The steps they took are repeatable and applicable to many markets, new and old. Diversity within your own business and group interaction are key elements to finding new opportunities and then setting a new direction in moving your business there. Rational decision-making regarding risks and rewards, using knowledge, experience and leadership are the foundation for valuable innovation and taking our businesses to uniqueness that is needed in exceeding today's expectations.

Absolute Consulting Solutions is a highly qualified IT professional and PMI PMP certified Project Managers organization. We are highly experienced business analysts and systems engineers experienced in leading programs, projects and system execution. We keep our promise to our clients and have earned their trust for delivering "Maximized Results that Exceed Expectations." We turn our clients' strategic visions into real results while improving services and customer/partner satisfaction. Visit us at to read our testimonials. We will help you and your clients grow your program, save time and improve customer loyalty. Our direct phone number is 703.346.5824.

Source: EzineArticles
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Due Diligence


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Diligence Approaches



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