Author Box
Articles Categories
All Categories
Articles Resources

5 Must-Have Items for Car Dealership Service Departments

February 21, 2012 | Comments: 0 | Views: 213

It takes a highly specialized inventory of supplies to keep automotive dealerships up and running at peak performance. In addition to maintaining an efficient sales floor, most car dealerships also maintain a full service facility, essentially running two separate businesses under one roof. Dealership service facilities require their own separate set of supplies to keep them well-organized and operating smoothly.

There are many forms, tags and auto body supplies auto dealership service departments depend on to keep business running. The following five car dealership service department supplies tend to be the most essential for dealerships in terms of both providing excellent customer service and maintaining an organized shop.

Dispatch Hang Tags

Service dispatch hang tags are simply numbers printed on sturdy tags used to keep track of repair orders and customer vehicles. Most dispatch hang tags have two smaller matching sets of printed numbers at the bottom along perforated edges; these can be torn out and placed on car key tags and used as customer dispatch tags. Depending on how the dealership's service department is organized, the dealership may choose to use colored dispatch tags or plain tags.

Plastic Seat Covers

For many auto dealerships, using plastic seat covers to protect customers' car interiors is a no-brainer. A small, simple step, placing inexpensive plastic film seat covers over car interiors before beginning work shows customers that their vehicles are well cared for - and that their business is valued. Most seat covers are single or double ply sheeted plastic which come in rolls.

Static Cling Write-In Oil Change Reminder Labels

In terms of customer retention, few items are more important for car dealership service departments and stand-alone auto service facilities than service reminder stickers. Placed in the windshield of the customer's vehicle after service has been completed, static cling service reminder stickers remind drivers of when their vehicle is due for its next oil change, routine maintenance inspection and so forth. Most service facilities choose to use customized reminder labels complete with their facility's name and contact information, reminding drivers of where their vehicle was last serviced and - hopefully - what an excellent experience they had having their vehicle serviced there.

Paper Floor Mats

Another body shop item used to protect car interiors as the vehicles are serviced, paper floor mats are not only a great opportunity to show excellent customer service, but also to increase customer retention and brand awareness. Standard paper floor mats display messages such as "Thank you for your business!", but service facilities can easily purchase customized paper floor mats displaying their business name, contact info and even a custom message. These mats remind customers that their vehicle is in good hands - and they further impress the service facility's brand name into customer awareness.

Night Drop/Early Bird Envelopes

Vehicles don't only break down during business hours - which is why having a good night drop system in place is key for any auto service facility. Using night drop envelopes (also known as early bird envelopes), customers can drop their vehicles off at a service facility during any time of the night or day, even on weekends and holidays, and know their vehicle will be serviced as soon as possible. Night drop/early bird envelopes provide critical information which protects the service facility or dealership from potential libel; this information includes labor rate disclosure and areas for the customer to indicate what services he/she wants to be performed (or not). Different states have different requirements about what information must be included on these forms.

Jeff Dodson is the owner of Dodson Group, a business supply vendor specializing in car dealership supplies such as paper floor mats, hang tags and oil change reminder labels. Based in Grand Rapids, Michigan, Dodson Group has worked with area auto dealers and businesses to increase sales and lower costs with targeted marketing strategies and competitively-priced supplies. Learn more about Dodson Group at, or browse their auto dealer supply catalog.

Source: EzineArticles
Was this Helpful ?

Rate this Article

Article Tags:

Dealership Service Departments


Auto Dealership


Auto Dealer Supplies


Car Dealer Supplies

If you have problems in maintaining your used Sacramento Ford car model, then this is the right time to approach the Ford auto repairing mechanic to get things fixed in time. This is to ensure that

By: Nick Pruett l Automotive > Classic Cars l April 03, 2013 lViews: 599

This article is written about a company offering stunning range of mopeds and eco friendly scooters at affordable prices . Gas powered scooters are the perfect means of transport if you want to

By: Mark Claint l Automotive > Motorcycles l December 23, 2012 lViews: 591

The Mahindra bikes are the top most important and supposed developed company in India, which is productively liability their business in the Indian auto market with its dealership networks across the

By: Wilson Roy l Automotive > Motorcycles l December 03, 2012 lViews: 269

CARTATTS, a design driven, boutique studio with a passion for cars and design have launched their first release of tattoo inspired, custom-designed, high quality decals. CARTATTS is the brainchild of

By: AlanRichard l Automotive > Car Detailing Customization l December 02, 2012 lViews: 254

When it comes to going on a road trip, the drive there can sometimes end up being a bit boring. Though you might have a fantastic time once you arrive at your holiday destination, if there is a long

By: Alan Trotter l Automotive > Mobile Audio Video l November 24, 2012 lViews: 419

Hero impulse is the design of Hero group, after the Hero and Honda group sidelined. The company has introduced its extremely first bike in the market dubbed like Hero impulse. It is an outstanding

By: Wilson Roy l Automotive > Motorcycles l November 19, 2012 lViews: 394

In these tough economic times you need to be doing everything you can as a dealer to reach out to new customers. By offering competitive deals for cars on finance and online access to your available

By: Andre Watkinsl Automotive > Buying Selling Auctionsl April 20, 2012 lViews: 222

Craigslist has a number of good quality cars for sale with reasonable prices. However, as the site is free it is also available to those who are looking to scam buyers or sell junk vehicles. Due to

By: Andrea W Johnsonl Automotive > Buying Selling Auctionsl April 19, 2012 lViews: 213

New motorcars are much more desirable for drivers, but the cost of new autos is so high, many drivers can't bring themselves to spend that much. With petro at its current price, it is almost a

By: Porter Colemanl Automotive > Buying Selling Auctionsl April 19, 2012 lViews: 253

Buying a good used car at a reasonable price is not as difficult as you think it is. You only need to do your home work in order to do so. The first thing you need to do is to decide the car you want

By: Barbara Maryl Automotive > Buying Selling Auctionsl April 18, 2012 lViews: 223

Everyone dreams of buying that perfect car. But, buying a car is not as easy as dreaming about it. Texans! Worry no more. If you want to buy a car in Texas, here's your guide to it. A quick read will

By: Rock Watsonl Automotive > Buying Selling Auctionsl April 17, 2012 lViews: 219

While getting a used car you can not only preserve countless numbers in devaluation, taxation and manufacturer expenditures, but also wind up investing more on your financing. As new car companies

By: Shah Izlanl Automotive > Buying Selling Auctionsl April 16, 2012 lViews: 169