Author Box
Articles Categories
All Categories
Articles Resources

Book Summary: Empowerment Takes More Than a Minute - By Ken Blanchard, John Carlos and Alan Randolph

June 25, 2012 | Comments: 0 | Views: 275

Customer loyalty is the gold standard to any business. Loyal customers have a higher life time value, refer more business and become advocates. They will not shop or leave you on price and they will give you another shot if you screw up. Customer satisfaction is not the same thing. Satisfied customers don't necessarily buy again. The Holy Grail for any business is to create loyal customers. There is one catch. You cannot build loyal customers without engaged employees.

Why is this important to me?

I am not doing this summary to waste your time. It is my vision to provide concise action steps that you can adopt right now to enhance your life. People spend over 30% of their time on work related tasks. This is time spent away from family, friends and other activities. Gallup shows that 91% of employees are either disengaged or actively disengaged which means that they hate their work.

One major cause for disengagement is the fact that management does not trust their people. This is horrible because customers want action right now and if your frontline people are not empowered to make decisions then this process gets convoluted very fast causing customer frustration.

It is human nature to want to do a good job. If you were given a choice, would you want to do ordinary work or magnificent work? Everybody wants to do a good job but most people are in the wrong places so they have to use their weaknesses as primary strengths. Management has the wrong people in the wrong jobs.

Empowerment takes more than a minute is a short book with a good message. I will discuss some of the major points in this summary.

1. Empowerment - Empowerment is simply letting people do what they already know how to do. People want to do a good job but are afraid to because they are not empowered. Sharing information is a key step in starting an empowered organization.

2. Job Insecurity - Managers sometimes feel that if they give too much power to the people then they will be out of a job. I have seen this in every department throughout my career. It does not matter if it is Sales, Service or Development, people hoard work load to protect themselves. It is the leader's job to craft the vision so people understand that as they let go of some work that they will get additional work as the company scales and grows.

3. Autonomy - People want autonomy and freedom to do a good job. The problem becomes a balancing act because management usually wants to keep a short leash on their direct reports. The way around this is to define what is expected in terms of goals and performance for your people and communicate the relevance of what they do. Each team member needs to have a personal scorecard that they measure their tasks each day.

4. Teams - The authors talk about self-directed teams. I agree that you need to reduce hierarchy and I would make one caveat about the teams. They need to be accountable, defined and small. Large teams will get wildly inefficient simply with the communications burden. Small teams are much more effective and should be kept to 5 people or less.

Empowerment is something that can transform an organization if used correctly. This book is a good guide on why it is important. Implementing a culture like this takes work. We are in the process of levering this up even more at our software company. The first thing we did was to work with each team member and communicate the relevance of their role and asked them for things that they could measure each day. All our departments have weekly scorecards but sometimes the individual measures for each job is different than the department measures.

I hope you have found this short summary useful. The key to any new idea is to work it into your daily routine until it becomes habit. Habits form in as little as 21 days. One thing you can take away from this book is individual scorecards. Engaging your people about the relevance of every job and theirs in particular is a great start and the individual scorecard will allow them to track the important measures of their job.

Joe Mosed invites you to subscribe to http://www.successprogress.com to receive free video book summaries. Our vision at Success Progress is to provide relevant & meaningful content to our user community. To view the video summary of this article please visit http://www.youtube.com/successprogress

(c) Copyright - Joe Mosed / Success Progress All Rights Reserved Worldwide.

Source: EzineArticles
Was this Helpful ?

 
1
 
0
 
Rate this Article
 vote(s)
Feedback
Print
Re-Publish

Article Tags:

Book Summary

,

Summaries

,

Ken Blanchard

,

Empowerment Takes More Than A Minute

,

Book Review

,

Engagement

Finding and collecting vintage comic books for fun and profit is something that is interesting, but can be difficult. With so many places to look, narrowing down the options can be painstaking, until

By: Jorge Orduna l Book Reviews > Comics Humor l July 07, 2012 lViews: 286

Action packed story that reads like you are there in person. Lieutenant Commander Andrew Carlson was a U.S. Navy Seal. He was as rough and tough as they come. He was part of a mission to be inserted

By: Cy Hilterman l Book Reviews > Mysteries Thrillers l July 06, 2012 lViews: 278

"Look Me In The Eye, If You Dare!" Okay, all of You "Internet Millionaire Moguls," I want some answers, and I want them now.

By: Travis L Perkins l Book Reviews > Internet Marketing l June 29, 2012 lViews: 309

Crush it is a great "How to" book on using social media and being real with yourself on what you do. Gary is very passionate about what he does. The key to his success is blending who he is with what

By: Joe Mosed l Book Reviews > Internet Marketing l June 29, 2012 lViews: 546

My resolution this year was to knuckle down and do something to bring in some new clients for my practice, so I was pleased to see that Internet Marketing Bible for Accountants looked like it might

By: Karen K Jefferson l Book Reviews > Internet Marketing l June 29, 2012 lViews: 295

When promoting your business online, are you using internet marketing? If you have yet to spread your branches into the online world, you ought to consider doing so.

By: Joyce McNeill Christopher l Book Reviews > Internet Marketing l June 29, 2012 lViews: 281

The basics of economics are supply, demand and scarcity. Economics best describes how to divide these scarce resources up amongst a growing population. Paul Pilzer takes a very different approach to

By: Joe Mosedl Book Reviews > Businessl June 25, 2012 lViews: 230

I love to study success and failure. Learning from others and controlling your associations are probably the two biggest keys to accelerated success. J. Paul Getty was an oil man and understood that

By: Joe Mosedl Book Reviews > Businessl June 25, 2012 lViews: 256

Leadership by revolution might sound like a very unstable way to run an organization, agency, or business. Perhaps so, although then there is Steve Jobs, and the way he ran Apple. There are so many

By: Lance Winslowl Book Reviews > Businessl June 24, 2012 lViews: 173

Becoming an Entrepreneur is put in perspective. Self-proclaimed entrepreneurs are not entrepreneur's, they're wanna be's. Entreleadership helps give clarity needed to understand what your role should

By: Scott W Cliftonl Book Reviews > Businessl June 22, 2012 lViews: 202

When you think of failure - of your own failure with parenting an independent child - how does your psyche react (depressed orĀ embarrassed; dejected or sad)? Read on to see why you should get

By: Donna Marie Johnsonl Book Reviews > Businessl June 22, 2012 lViews: 166

I purchased Waiting for Your Cat to Bark by Bryan and Jeffrey Eisenberg. This particular read was recommended by a successful business associate, and I really liked the catchy title. I am generally a

By: Crystal J Casavantl Book Reviews > Businessl June 19, 2012 lViews: 175

Crush it is a great "How to" book on using social media and being real with yourself on what you do. Gary is very passionate about what he does. The key to his success is blending who he is with what

By: Joe Mosedl Book Reviews > Internet Marketingl June 29, 2012 lViews: 546

The basics of economics are supply, demand and scarcity. Economics best describes how to divide these scarce resources up amongst a growing population. Paul Pilzer takes a very different approach to

By: Joe Mosedl Book Reviews > Businessl June 25, 2012 lViews: 230

I love to study success and failure. Learning from others and controlling your associations are probably the two biggest keys to accelerated success. J. Paul Getty was an oil man and understood that

By: Joe Mosedl Book Reviews > Businessl June 25, 2012 lViews: 256

There are several schools of management thought and thousands of books on the subject. Management theory can get pretty deep and technical. That is probably why most of it does not really work. Do

By: Joe Mosedl Book Reviews > Businessl June 18, 2012 lViews: 191

Jim Clifton, the chairman of Gallup wrote a great book called the Coming Jobs War. In the book, he describes that one thing moves a society forward and that is people's willingness to work and the

By: Joe Mosedl Book Reviews > Businessl June 11, 2012 lViews: 251

I read this book sitting in a Thai food restaurant on the Oregon coast. The food was outstanding and what was very interesting was the fact that at the cash register there was a book and DVD set

By: Joe Mosedl Book Reviews > Businessl May 17, 2012 lViews: 196

Discuss this Article

comments powered by Disqus