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Johnny James L

Total live articles: 1

Member since: Jun 09, 2012

I have been in the customer service industry for over 20 years and have held many positions from stocking shelves in a small community grocery store, to management positions within large, international retail corporations. Of course, I have also been on the other side of the counter as a consumer, and have experienced both fantastic customer service, and unfortunately, my fair share of terrible customer service as well. It is this experience as both a consumer receiving customer service, and as the associate or manager on the other side of the counter providing the customer service that has lead me to write about examples of customer service - Good and Bad....as well as give advice on what to do if you receive poor customer service as a consumer, and tips for companies and their employees on how to give great customer service.

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While movie theater attendance continues to drop, ticket and concession prices continue to go up! Is the theater industry taking the right steps to win back customers? Or are they driving them to

Arts & Entertainment> Movies TV l 2 years ago

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