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Lisa Ford

Total live articles: 1

Member since: Apr 28, 2012

Business speaker on customer service aimed at helping organizations keep customers loyal and delivering strategies for employees to be customer focused. Author of best selling dvd training series, How to Give Exceptional Customer Service.

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Could it be so simple? I define a happy customer as one who is loyal and willing to refer you to others.

Business > Customer Service l 2 years ago

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