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Kevin Billingsley

Total live articles: 1

Member since: Apr 20, 2012

Kevin Billingsley is President of Perception Strategies, Inc., a leading provider of Healthcare Mystery Shopping and Employee Perception Deep Dives, and co-author of Turn Your Customer On, 23 Ways to Motivate Employees and make Customers Love You, available on Amazon.

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Patients answer patient satisfaction survey questions based on their perception, and yet there is limited context for the healthcare provider. It leaves one asking the questions - who were they

Health & Fitness> Healthcare Systems l 2 years ago

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