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Laurie Leonard

Total live articles: 1

Member since: Apr 19, 2012

Laurie Leonard is the President of SUITE 1000, a U.S. based national telephone answering service. Her company has specialized in handling sales leads, appointment scheduling, and customer service calls for over 20 years.

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Creating good, consistent call handling processes can have a huge impact on overall service levels. Make sure that you are stressing improvements through better questioning and listening skills.

Business > Customer Service l 2 years ago

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