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Shep Hyken

Total live articles: 1

Member since: Jul 07, 2012

Shep Hyken, CSP, CPAE is a professional customer service speaker and Wall Street Journal best-selling author who works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep's speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email:

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I recently received a glimpse into one company's amazing handling of a customer complaint. Jeff Frank of Simplicity Sofas, an online furniture retailer, shared with me an email exchange that occurred

Business > Customer Service l 2 years ago

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